Refund Policy
At 99 Services, we are committed to providing high-quality services and ensuring customer satisfaction. If you are not completely satisfied with the services provided, we offer a refund policy to address your concerns. Please read the following refund policy carefully to understand your rights and responsibilities.
- Eligibility for Refunds: Refunds may be issued in the following circumstances:
- Service Not Provided: If we are unable to provide the agreed-upon service for any reason, you may be eligible for a full refund of any payments made.
- Unsatisfactory Service: If you are dissatisfied with the quality of our work or the results of the service provided, you may request a refund, subject to our evaluation and approval.
- Refund Requests: To request a refund, please contact us within [number of days] days of the completion of the service. You may contact us by phone, email, or through our website to initiate the refund process. Please provide details of the service provided, the reason for your dissatisfaction, and any relevant supporting documentation.
- Evaluation of Refund Requests: Refund requests will be evaluated on a case-by-case basis. We may request additional information or documentation to support your refund request, such as photographs, service records, or inspection reports. We reserve the right to deny refund requests that do not meet our eligibility criteria or are deemed to be invalid or fraudulent.
- Refund Process: If your refund request is approved, we will process the refund within [number of days] days of the approval. Refunds will be issued using the original method of payment, unless otherwise agreed upon. You will receive confirmation once the refund has been processed, and the funds should appear in your account within a reasonable time frame.
- Non-Refundable Fees: Please note that certain fees may be non-refundable, including but not limited to:
- Inspection fees
- Diagnostic fees
- Emergency service fees
- Material costs (e.g., replacement parts, supplies)
- Cancellation Fees: If you cancel a service appointment without providing sufficient notice or if our technicians are unable to access the premises at the scheduled time, cancellation fees may apply. These fees will be deducted from any refund issued or charged separately, depending on the circumstances.
- Disputes and Resolution: If you disagree with our decision regarding your refund request or if you have any concerns or disputes related to our refund policy, please contact us to discuss the matter further. We are committed to resolving disputes in a fair and timely manner and finding mutually acceptable solutions.
- Changes to Refund Policy: We reserve the right to modify or update our refund policy at any time without prior notice. Any changes to the refund policy will be effective immediately upon posting on our website. It is your responsibility to review the refund policy periodically for any updates or changes.
- Contact Information: If you have any questions, concerns, or feedback regarding our refund policy or the refund process, please contact us at [Contact Information].
By using our services, you acknowledge that you have read, understood, and agree to be bound by this refund policy. If you do not agree with the terms of this refund policy, please do not use our services.
